Terms of service

These terms (“algemene voorwaarden”) apply to all quotes, proposals and agreements of Portara, a vennootschap onder firma (general partnership, “VOF”) under Dutch law, based in Eindhoven, the Netherlands. Contact: team@portaragroup.com.

KvK (Chamber of Commerce) number: 96067500. VAT/btw identification number: NL867455664B01. Visiting address: Philitelaan 67-177, 5617 AM Eindhoven, the Netherlands. Partners (vennoten): Diego Mercado Alzamora and Destina Nadiroglu.

A VOF has no separate legal personality under Dutch law. Each partner is jointly and severally liable (hoofdelijk aansprakelijk), with their private assets, for the obligations of the partnership, in addition to the partnership’s own business assets.

These terms apply to every offer we make and every agreement we conclude, including website builds, add-ons and service plans. Deviations are valid only if agreed in writing (email counts as writing). The client’s own purchasing terms are excluded.

A signed proposal or accepted quote (the “Agreement”) prevails if it conflicts with these terms. Product details and prices on Pricing and Services are invitations to treat, not binding offers (aanbiedingen).

We mainly work with businesses. If you are a consumer (a natural person not acting in a profession or business), mandatory Dutch and EU consumer law takes precedence over any clause that would reduce those rights.

Quotes are valid for 14 days unless another period is stated. An agreement is formed when you accept a proposal in writing and, where we require it, pay the first instalment.

We perform our work as an obligation of effort (inspanningsverplichting), not a guarantee of rankings, traffic, leads or revenue.

Delivery windows (for example 2–3 weeks for a One-Pager) start when we have the first payment and the content we reasonably need. Late copy, photos or feedback extend the timetable by the same delay.

Two revision rounds are included in a standard build unless the Agreement says otherwise. Extra rounds or scope changes are quoted first, at the rates on our pricing page or €65 per hour excl. VAT for custom work.

You warrant that you have the rights to all materials you supply (text, photos, logos, fonts, data) and that your own business processes (webshop terms, privacy as controller of your customers) comply with the law.

All prices are in euros and exclude VAT (btw), unless we explicitly say otherwise. Platform subscriptions, domain fees and other third-party charges are billed to you by that provider or passed through at cost.

Standard payment split for a build: 50% on signing, 50% at launch. Payment term: 14 days from the invoice date. Larger tailored projects may use a three-part schedule stated in the proposal.

If an invoice is overdue we may pause work or, after notice, suspend the service plan. Statutory commercial interest and reasonable collection costs may be charged in accordance with Dutch law.

Every website we deliver includes a service plan as described on the site and in the Agreement. Coded sites (Business Website and tailored work) are only delivered together with an active service plan, because custom code needs ongoing maintenance.

The service plan has a fixed term and price for the first six months from launch and cannot be cancelled in that period. After that it continues month-to-month. Either party may then end it with 30 days’ written notice.

After the fixed term, a platform-built site (One-Pager or Compact) can be transferred fully to you for a one-time fee of €490 excl. VAT, including credentials, a short training session and a written guide. If the plan ends without transfer, we hand over the domain and content; continued use of the design and build requires that transfer.

For coded sites, ending the plan includes an orderly handover: export of content and data, domain transfer, and — on request — a quote to move hosting and the codebase to a party you choose, billed at €65 per hour. We will not take a site offline without 30 days’ prior written warning.

After the fixed term we may adjust prices once per calendar year with 30 days’ notice, including inflation indexation.

You always own the domain name, and all texts, images and other content you supplied. You also own data collected through your website (form submissions, customer data).

Until a completed transfer (platform sites) or wind-down handover (coded sites), the design and code we create remain Portara’s intellectual property, licensed to you for the duration of the service plan. After a completed transfer you own a platform-built site in full. After a completed coded-site handover you receive a perpetual licence to the delivered codebase. Generic libraries, tooling, methods and know-how stay ours. We may reuse underlying techniques on other projects.

We may show the work in our portfolio and may place a modest “built by Portara” credit. You may ask for the credit to be removed. Confidential features can be excluded from the portfolio on request.

For personal data processed through a website we build for you, you are the controller and Portara is the processor. We will record processing details in a processor annex covering categories of data, sub-processors, EU data location where feasible, breach notice within 48 hours, and return or deletion at the end of the agreement.

How we handle data on this Portara marketing site is described in our privacy policy.

We work with care. We are not liable for indirect damage, including lost profit, lost revenue, reputational harm, or data loss beyond the most recent backup we maintain for you.

Our total liability for a claim is limited to the amounts you paid us in the six months before the event that gave rise to the claim. We are not liable for outages of platforms, hosts, APIs or other third parties outside our control. Uptime on platform-built sites depends on that platform; we monitor and escalate.

These limits do not apply in case of intent (opzet) or deliberate recklessness (bewuste roekeloosheid), or where Dutch law forbids a limitation.

We are not in default while performance is prevented by circumstances beyond our reasonable control, including outages at hosting or platform providers, failures of telecommunications, illness of key people in a two-person studio, or government measures. If force majeure lasts longer than 60 days, either party may end the affected part of the agreement without damages.

Dutch law applies. The Vienna Sales Convention (CISG) is excluded. Disputes will be submitted to the competent court in the district of Oost-Brabant, the Netherlands, after an honest attempt to resolve them directly.

If a clause is void or non-binding, the rest remains in force. We will replace the clause with one that matches its purpose as closely as Dutch law allows.

These terms reflect common practice for Dutch digital studios and our own delivery model. They are not a substitute for legal advice. We recommend a Dutch lawyer review before you rely on them for a high-value or unusual project.